Switching from Helios

Your members move with you.

We bring your customers, memberships, balances and visit history across from Helios, and no member is billed twice in the month you switch.

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What moves across

Everything a member would notice missing.

The import is run by our team, from a copy of your Helios data.

  • Customers

    Everyone on your books, with their first visit date and your staff's notes.

  • Memberships

    Each one on its own billing date, with its prepaid terms.

  • Session packs

    Every pack that still has sessions on it, with what is left.

  • Prepaid and Bonus Bucks

    Prepaid dollars and loyalty dollars, kept as two separate balances.

  • Visit history

    Past visits, counted in your reports from the first day.

  • Product purchases

    What each customer has bought, listed on their file.

  • Opt-outs

    Email opt-outs carry over. Offer texts go only to customers who have said yes to them.

  • Their old number

    Type a Helios client number into the till's lookup, and the customer comes up.

What does not

Three things, and what happens to each.

  • Stored cards

    A stored card cannot move between systems, so each member adds a card again, from a link the desk sends. The old card's brand and last four stay on their file, so you know who to ask.

  • Signed waivers

    Each customer signs your Tan.app waiver on their next visit. The import marks everyone who needs to.

  • Money owed on Helios

    An old balance comes across as a note on the customer's file, for the counter to settle, not as a charge.

How the switch goes

Nobody is billed twice.

Each membership's first Tan.app payment is set to your first billing day after the switch. Nothing is charged at import.

  1. 01

    Send us a copy of your data

    We read an export of your Helios database. Nothing in Helios changes, and you keep running it.

  2. 02

    We import it, and you check

    Customers, memberships and balances land in your salon. You check the counts before any member is billed.

  3. 03

    Switch on your billing day

    Members add their cards, and the first Tan.app payment goes out on your billing day. Helios stays until you are ready to stop it.

Setup and training

We set your salon up for you.

Moving a salon onto new software is a day of typing. On the Full Suite we do that work. One of our team builds your salon with you, and hands it over ready to use.

Your rooms and equipment

Every bed, booth and spray room, with the levels and session lengths each one takes.

Your services and prices

The whole price list, entered and checked against what you charge at the counter today.

Your packages and plans

Memberships, packs, minute banks and passes, priced and put on the shelf ready to sell.

Your first week

We train your staff on the app, and we stay on the phone through your first busy Saturday.

Included with the Full Suite, at no extra cost, for every location you run.

Get Started

Your data, and your account.

What you can take with you, and what keeps it safe while it is here.

No contract

Cancel any time. The subscription ends at the end of the month you are in.

Your data, on request

Ask within 30 days of cancelling and we send you an export of your salon's data.

Exports any day

Bookings and payments as CSV files from Reports, whenever you want them.

Cards stay with Stripe

Cards are typed on Stripe's own page. The app keeps a token, the brand and the last four.

Roles and passcodes

Five staff roles decide who sees what. Passwords and passcodes are stored scrambled, never as typed.

A log of every change

Each change is written to a log that is never edited or deleted.

Straight answers

What it does not do yet.

Does Tan.app control my bed timers?
No. It runs beside the timer system you have. The floor board at the till counts each session down on screen.
Can I take cards on a card reader?
Not yet; card readers are coming. Today the till takes cash, the card on file, or a pay link on the customer's phone, and records a payment taken on your own terminal.
Do you sell gift cards?
Not yet.
I am not on Helios. Can you move my customers?
Helios is the one system we import customers from today. From any system, on the Full Suite, we set up your rooms, services, packages and waivers for you.
Will a member be charged twice in the month we switch?
No. Each membership's first Tan.app payment is set to your first billing day after the switch, and nothing is charged when we import.

Moving from Helios?Start with your members.

Tell us how many rooms and members you have. We import your salon from Helios and set up the rest.

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