Reserved online. Paid at the counter.
A customer who would rather pay in person reserves a pack or a pass from your shelf. The app keeps a worklist for whoever is at the counter when they walk in.
A customer who wants to pay in person and a shelf that only takes cards.
A reservation on a sticky note.
A pack started before anyone paid for it.
The payment is what starts it.
A reservation is a promise on a record. Taking the payment turns it into a package.
- 01
They reserve from the shelf
Every package on your shelf is Join or Reserve. Reserve takes a name and a phone, no card.
- 02
The app lists it
Reservations is a worklist in the Today band, beside Bookings and Customers. Open, paid this week, expired.
- 03
The counter takes the payment
One button. The package starts, the sessions are theirs, and the member sees it on their phone.
For the front desk, not the manager.
It sits with the day's work because it is read when somebody walks in, not when somebody is setting the salon up.
Join or Reserve
A per-salon switch and a per-package choice. With no card processor connected, every package reserves.
Nothing spent
A reserved package covers no session until it is paid.
Expires
An unpaid reservation lapses on a timer you set, and the row says so.
On the file
The reservation sits on the customer's file, so the counter sees it at check-in.
Per salon
Reserved on the Midtown shelf, paid at Midtown, filed under Midtown.
A card later
Pay at the counter once, and the member can add a card on their page for renewals.
5 open, 12 paid this week, 2 expired. Nothing started before the counter took the money.
The rest of the app
Every page here is a screen in the app, and they all share one customer file.
Reservations is one screen in the app.
In Members Portal, $197 a month per location, and in every package above it. On the Full Suite we set your salon up for you: rooms, services, packages and waivers, entered before your first booking.